Frequently asked questions

Here you can check whether your question will be answered but in case it's not don't hesitate to contact us!

Bookings

Do you have age restriction at ROOM?
You have to be over 18 years to book at ROOM or be accompanied with someone who's over 18 years.

Families in ROOM
Here in ROOM we love to welcome families, but please tell us in advance if you are travelling with children. Families travelling with children under age of 16 must book private rooms.

What about minumum stays?
We sometimes require a minimum stay of some nights; conditions will be automatically applied when booking online with us.

Is my booking/ reservation processed secure?
We process our bookings via MyAllocator; a well known easy & safe channelmanager which enables us to immediately give you a 5% discount.

Do you charge my creditcard before my arrival?
No, the hostel will not charge your creditcard and only take the details to guarantee your reservation. This means at check-in you can still pay in cash, by debt- or creditcard, whatever suits you best.

Groups in ROOM
For groups of more than 8 persons some special conditions apply. Groups need to book the rooms private to themselves and not share the room with individual guests. We recommend groups > 8 persons to book with us using our groupbooking form.

Longstays
For students we offer longstay possibilities in our hostel. Keep in mind that we have a maximum stay of 2 months.

Please note our cancellation policy
Individuals:
- free of charge up until 24 hours before arrival.

Groups:
- In case of cancelation 1 month or more before arrival customer is obliged to pay 35% of the reservation value.
- In case of cancelation 2 weeks before arrival customer is obliged to pay 60% of the reservation value
- In case of cancelation 1 week before arrival customer is obliged to pay 85% of the reservation value
- In case of cancelation less than 1 week before arrival customer is obliged to pay 100% of the reservation value.

Arrival and departure

From what time can I check-in?
Check-in starts at 2 PM. In case you have an early arrival you can leave - depending on availability - your backpack/ suitcase in the luggage storage.

What's the check-out time
You can check-out until 11 AM; we have a late check-out service provided for a small fee. Please let us know when you're interested after you've made your booking.

Smoking
In the Netherlands it's not allowed to smoke inside public buildings. If you want to smoke we have a nice terrace outside. Smoking marihuana is NOT allowed on our terrace. We will loose our bar license if you get caught. If you want to smoke weed there is a lovely park nearby or you can go to the riverfront just a doorstep away.

Parking
It’s free parking on Parklaan from 6 PM till 9 AM from Monday till Saturday. Also on Sunday morning till 12 noon it’s free parking on Parklaan.
A good parking alternative is the Noordereiland where you can still park for free 24/7.
Check our location for more info.