Here at ROOM we respect your concerns about privacy and value the trust you have placed in us. This Privacy Statement describes the types of personal information we collect, how we may use that information, and with whom we may share it. Our Privacy Statement also describes the measures we take to protect the security of the information. In addition, we describe the choices you can make about how we use the information you provide to us. We tell you how you can reach us to update your contact information, remove your name from our mailing list, or answer any questions you may have about our privacy practices.
We collect and use information about you to communicate with you about our products, services and promotions. We also collect information to improve the experience of ROOM guests. Here are the ways we obtain information about you and the types of information we obtain.
When you make a booking or subscribe to our email list, you provide us information such as your email address, name, nationality and date of birth, so we may communicate with you via mail. We will send you email only if you have provided us with your email address and have asked us to communicate with you this way. If you’ve signed up to receive email from us, you might be finding future news from us in your inbox.
When you make a booking or purchase another product, you may be required to give us payment information (such as creditcard information), so we can process your booking. Creditcard payments are done fully secured by Adyen Payment Services and your information is stored safely in our fully PCI compliant PMS Clock Software.
When you visit our website, we collect some anonymous information from you. This includes the internet browser you are using, time spent visiting the website, usage patterns within the website and the domain name of the website from which you linked to our website. We collect this information to help improve your experience on the website. Cookies can of course always be disabled in your web browser.
We retain your information as long as it is required for the purposes identified when you provided the information. Your contact information is kept until you request us to delete or change it.
ROOM does not share personal information about its customers with third parties unless we are told by law to do so.
The security of personal information is a high priority for us. We maintain administrative, technical and even physical safeguards to protect against unauthorized disclosure and use of the personal information in our possession.
If you have any other questions about ROOM’s privacy practices or about your personal information, please email us at i or write us at: Hostel ROOM Rotterdam Van Vollenhovenstraat 62, 3016 BK Rotterdam